PSAHelpline: Your Online Channel for PSA Certificates

PSAHelpline: Your Online Channel for PSA Certificates

A User-friendly Online Channel

A user-friendly online tool called makes it easier to obtain important PSA certificates, such as those for birth, marriage, death, and Certificate of No Marriage, or CENOMAR. These services have the potential to greatly simplify administrative tasks for those looking for these essential records. The website provides a simple, safe, and easy means for Filipinos looking for a quick and easy way to get important civil registry records wherever they are in the nation. It is easily accessed through desktops, tablets, or mobile phones. 

Since its founding in 2000, has quickly responded to the need for seamless PSA certificate ordering and delivery. It has had notable improvements throughout the years, delivering smooth and effective features, in order to deliver better services.

1. Easy, Fast, and Secure Ordering Process

PSAHelpline provides an uncomplicated ordering process, allowing users to easily request copies of their PSA certificates, all from the comfort of their homes or offices, ensuring that individuals across the country can benefit from its streamlined and efficient services.

To order, follow these easy steps:

1.      Log on to and fill out and submit the online order form. A reference number will be assigned to the application.

2.      Pay for the order through any of the online payment channels available, or over the counter at payment center hubs.

3.      Wait for the PSA certificate to be delivered.

2.  Cost-Efficient Shipping for Multiple Copies

When it comes to ordering multiple copies of the same PSA certificate, PSAHelpline provides users with a friendly advantage that puts money back in their pockets. Implemented in January 2021, it is a cost-effective approach where the service ensures that the applicant only incurs a single shipping fee, no matter how many copies of the same PSA certificate are ordered to be delivered to one address.

PSAHelpline: Your Online Channel for PSA Certificates

3.  Diverse Payment Options for Convenience and Safety

Recognizing the importance of convenience and safety in transactions, provides a variety of payment options. Whether online or over the counter, applicants can choose the method that best suits their preferences and needs, ensuring a secure and reliable payment process. Applicants may conveniently pay online immediately after submitting their orders.

Online payments are made available for the following:

  • Visa or Mastercard credit cards
  • GCash
  • Maya
  • Bayad Online

Over-the-counter payments:

  • 7-Eleven
  • Bayad
  • Palawan Pawnshops

Other payment channels available:
  • BancNet ATMs
  • Dragonpay

4. Flexible Delivery Options, Including National Book Store Outlets caters to users’ needs with flexible delivery options. Users can choose to have their PSA certificates dropped off at select National Book Store outlets, providing a secure alternative for those unable to receive their documents personally.

Opting for this delivery method provides individuals with the freedom to collect their PSA certificate at a time that aligns with their schedules, offering a convenient alternative for those constantly on the move or with unpredictable work commitments.

The National Book Store pick-up option prioritizes security and privacy. The certificate will only be released to the certificate owner or an authorized requester, and this handover is contingent upon presenting a valid government-issued ID.

As of now, this delivery method is available for orders within Metro Manila and select National Book Store branches. PSAHelpline is actively working to expand this service to include more provincial branches, ensuring that the convenience of the National Book Store pick-up option becomes accessible to a broader audience across the country.

5. Convenient Order Tracking takes transparency seriously by allowing users to track the status of their orders easily. With a simple click on the “Check Status” button on the homepage and the input of the Order Reference Number, applicants can stay informed about the progress of their request, offering peace of mind and assurance.

PSAHelpline: Your Online Channel for PSA Certificates

6. Reliable Customer Support

Experience personalized assistance with through the dedicated customer support hotline, available Monday to Saturday, from 8AM to 5PM (excluding holidays). Users can speak directly with a live agent to personally follow up on their orders or clarify any questions about the services. Alternatively, users can reach out through email at, and the email support agents will promptly address their concerns.

When it comes to providing quick online access to PSA certificates, PSAHelpline is a reliable ally. With more than 20 years of experience, PSAHelpline stresses the security and safety of applicants' personal information in addition to ensuring efficiency. As a dependable and easy-to-use platform, it continues to be committed to making the process of getting important papers simpler, representing a trusted legacy that has endured over time.

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