ADVISORY: BDO reminds clients to ignore and delete “deactivation” emails

BDO Advisory

BDO Unibank reminds clients that it will never send a warning message about account deactivation as banks do not deactivate accounts via email, text, or call. Moreover, they will never urge clients to click on links that lead to websites asking for personal information to verify their identity and prevent account deactivation.

BDO continues to advise its clients to do the following steps to outsmart scam messages:

1. Check the email sender’s address. Scammers can change the sender name but not the email address. If the email sender’s address doesn’t end with, it’s a scam email.

2. Double-check a link before clicking on it. Using a computer, clients can point their mouse cursor at the link to reveal the website address. Using a mobile device, clients can “long press” a link to see a preview of the web page it goes to. Remember, BDO will never send links to a web page asking for confidential information.

3. Be wary of the message. Scammers alarm clients by informing them of an unauthorized transaction using their bank account. They will include details such as total amount as well as date and place of purchase. BDO assures clients that it will never send this kind of message via text message and email.

BDO encourages clients to report suspicious incidents to or get in touch with its representatives by logging in Messenger and looking for BDO Customer Care with the blue verified checkmark from Facebook. Clients may also call its hotline at 8631-8000 or email at BDO at

About BDO Unibank, Inc.

BDO is a full-service universal bank which provides a wide range of corporate and retail banking services, such as traditional loan and deposit products, treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, credit cards, and online and non-online brokerage services.   
BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide. It also has 16 international offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East. 
The Bank also offers digital banking solutions to make banking easier, faster, and more secure for its clients.  
BDO ranked as the largest bank in terms of total assets, loans, deposits and trust funds under management based on published statements of condition as of March 31, 2021. For more information, please visit

BDO is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087 and with email address, and webchat at

For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via 

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