Redefining Customer Experience at SM Supermalls in the East

Everyone was affected and hard hit by the pandemic crisis and The East of Metro Manila is also included. Coping has been hard for all especially to our usual shopping habits. 


SM Hypermarket at SM City Taytay

We are now gradually and carefully tread into the “new normal”, SM Supermalls in the East has prepared its malls with the minimum health measures as set by the national government. 

Here are the malls open to serve customers in this quarantine period: 

  • SM Center Angono
  • SM Cherry Antipolo
  • SM City East Ortigas
  • SM City Marikina
  • SM City Masinag
  • SM City San Mateo
  • SM City Taytay



SM Supermarket at SM City East Ortigas

Shoppers may now go the malls to buy their essentials, pay bills, transact in banks, have their gadgets repaired or take-out food from open restaurants provided that everyone should follow health protocols like thermal scanning, wearing of face masks, presenting of home quarantine passes upon entry and observing physical distancing. Common high-touch areas are sanitized round-the-clock like hallways, ATMs, handrails, grocery carts, etc. Elevator capacities are reduced to 50%, imposing one-way traffic in hallways, motorcycle parking is spaced one slot apart and deployment of Safety Protocol Officers to enforce social distancing are just a few of the numerous measures imposed in each SM mall.

If leaving home is not in the options, SM Malls can bring shopping right at the fingertips. Shoppers can join the Take Out and Deliver Community on Viber and scroll on the shops of choice. Facebook pages of each SM Mall are daily updated with announcements about which shops are open on each day. 


Uniqlo at SM City Marikina

Retail affiliates are also open to serve customers:

  • SM Supermarket
  • SM Hypermarket
  • Savemore
  • Uniqlo
  • Ace Hardware
  • Watsons
  • The SM Store
  • Pet Express
  • Miniso
  • Surplus Shop
  • SM Appliance



Macao Imperial Tea at SM City East Ortigas

Food tenants who are open also comply with social distancing and sanitation measures for the safety of customers:

  • KFC
  • Starbucks
  • Marisons in SM City Masinag
  • Ramen Kuroda, Samgyeopsal House, Goldilocks in SM City San Mateo
  • Marty’s Food Snack, Monster Wings and Gerry’s Grill in SM Cherry Antipolo
  • Breadtalk, Calle Reyes, Tokyo Tokyo in SM City Marikina. 

Food tenants for take-out and delivery on the other side of the East that are open:

  • Bonchon, Soya Bar, and Gong Cha in SM Center Angono
  • SM City Taytay branch of Classic Savory, Pancake House, Max’s Restaurant 
  • CafĂ© Mary Grace, Shakey’s, and Macao Imperial Tea is also open in SM City East Ortigas. 

Ushering a new era of customer experience, SM Malls in the East will continue to provide safe and efficient solutions for the benefit of shoppers.

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